Lewis Longhouse: Terms and Conditions
When you (the guest) submit a booking via the online reservation system, you will receive an automatically generated booking summary by email to the address provided in the booking form. This does not form the contract between us (as property Owner) and guest. All bookings are subject to availability and provisional until confirmed by us. A contract shall only arise when the booking is confirmed in writing via our (Owner) confirmation to you by email and confirmation of deposit payment received. We (as Owner) will respond to booking requests promptly. Once the booking period, cost and the number and make-up of the party are agreed, we will agree the booking to the lead guest (person making the booking) for payment of the deposit. If the deposit is not paid within 3 days of the booking agreement, unless otherwise agreed, the booking may be cancelled by us. The lead guest must be at least 21 years of age at time of booking and is responsible for ensuring all payments due to us. All prices are for the entire property, not on a per person basis.
A deposit equating to 25% of the balance, with a minimum £300 if 25% is lower, is payable within 3 days of the booking request. This includes a non-refundable £150 booking management fee. The balance is due for payment 6 weeks before arrival or by a date agreed with us. If payment is not received by the agreed date, we reserve the right to cancel the booking. Bookings made within 6 weeks of arrival are due for full payment within 3 days of booking. A security bond of £250 is payable at the same time as the balance and is refunded by us in full if the property is left as found.
Changes of Date
We may consider a change of date after the booking has been confirmed but are not bound to do so. If a date change is agreed, a revised booking confirmation with new dates and any revisions to cost will be provided to the guest. If the guest booking has to be postponed due to new UK/Scottish Government COVID-19 restrictions, we may move the booking to a later agreed date or provide a credit voucher, to the value of any payments made, against the new cost of a future booking.
Any cancellation by the lead guest must be made in writing (including via email) as soon as possible. If the cancellation is received:
1. more than 8 weeks before the arrival date, the guest receives a full refund of all payments made less the £150 booking management fee.
2. less than 8 weeks from the arrival date, for any reason other than government Coronavirus restrictions, the guest receives no refund of payments made other than the security bond which will be refunded, unless we can rebook the house for cancelled dates in which case the cancelling guest will receive a refund equating to the value of the replacement booking up to the value of their booking payments, minus the £150 booking management fee. To minimise the inconvenience and cost of cancelled bookings, guests are strongly advised to have UK travel/holiday insurance in place.
3. up to 7 days of arrival date and only when due to UK/Scottish government Coronavirus travel/holiday restrictions, we will offer a credit voucher to the full value of your booking against a future stay or a refund of all payments made, minus the £150 booking management fee.
If, within 7 days of guest arrival, the property becomes unavailable, unusable or as Owners, we have to cancel the booking for any reason e.g. due to UK/Scottish government coronavirus restrictions such as Outer Hebrides lockdown, then our sole obligation is to confirm the cancellation of the booking to you as soon as possible and reimburse you for all payments made to us or offer credit voucher against a future stay. We are not liable for any consequential damage or losses incurred. We can help you find similar local alternative accommodation but cannot guarantee this will be available.
Covid-19 illness prior to or during holiday
We make all guests aware of the measures we have taken to comply with UK/Scottish Government cleaning protocols for self-catering properties in the context of COVID-19 to reduce the risk of spreading the virus. By making your booking, you agree that we have taken all reasonable steps to do so. If any of the guest party in the same household shows symptoms of, and receives a positive test for, covid-19 in the 2 weeks prior to your arrival, then you must advise us and cancel/postpone your stay. In these circumstances, as the accommodation has not become unavailable, there is no refund other than the security bond, unless we can rebook the house for cancelled dates in which case the cancelling guest will receive a refund equating to the value of the replacement booking up to the value of their booking payments, minus the £150 booking management fee. To minimise the inconvenience and cost of cancelled bookings, guests are strongly advised to have UK travel/holiday insurance in place.
In the unlikely event that any guest develops symptoms of Covid-19 whilst staying at the property, the group must inform us and leave to return home immediately. The balancing cost of any remaining nights, less the required 3 days to allow for post-infection cleaning procedures, may be offered as a credit voucher against a future stay. If Government regulation prevents you from travelling home on public transport and the guest group is required to self-isolate in the property, you will be required to pay for any total extended stay at the same nightly/weekly rate as per the original booking plus an additional 3 nights charge to allow for post-infection cleaning procedures required by regulation.
Adverse travel conditions
Where there are ferry/flight disruptions due to bad weather conditions or any form of industrial action, we cannot be held responsible for late/non-arrival at the house and cannot offer any refund. The house will remain available for your arrival at any point during your booked period unless cancellation is agreed.
Use of the property
The holiday rental commences at 4pm on the arrival date and departure is 10am on the departure date unless otherwise agreed.
The number of people residing in the property must not exceed four, unless agreed by exception, may only be the named guests in the booking confirmation and the property must not be used for any other purpose. We reserve the right to refuse entry to any or all of the guest’s group if this condition is not observed, and generally in the case of any breach of contract by the guest or anyone in the guest’s group. The lead guest is responsible for ensuring that all in their group using the property comply with these terms and conditions and behave lawfully at all times whilst in the property. Failure by any of the group to do so is the responsibility of the lead guest.
Guest Care of the property
You are responsible for shutting and locking all exterior doors and windows and securing the property when absent or sleeping. Smoking is not permitted in or around the house. Lit candles are not permitted in the house. You shall take reasonable care of the property and its furniture, fittings and effects in the house and on the property and leave everything in the same state of repair and condition and reasonably clean and tidy on departure. You are advised of instructions which you should follow in relation to appliances, use of the property and its fixtures and fittings, in the house guides provided. We may claim additional costs for cleaning or other damage caused by guests not taking reasonable care.
Breakages or damages
Any problems, breakages, or damage – however small - should be communicated to us as soon as possible so that we can resolve it and avoid disbenefit to future guests. The lead guest will be held responsible for any reasonable costs resulting from any excessive damage to the property and/or items provided for the guests use or theft/absence of such items caused by any member of the guest’s party. This will include any non-standard cleaning costs arising. Costs will be deducted from the security bond. If the costs exceed the security bond, the guest will be required to reimburse us as Owner in full for all such losses etc.
Right of Entry
We reserve the right to enter the Property in person or through a nominated person or tradesman at any reasonable time to carry out any necessary repairs or maintenance or for inspection.
Other than guide dogs, hearing or medical-assist dogs which would be agreed in advance, animals are not allowed at the property.
Problems during your Stay
Should you have any problem with the accommodation, please call our housekeeper or us as soon as possible so that we can respond. We will endeavour to fix any problems as quickly as is practical to do so.
We shall not be liable to the guest for any type of indirect or consequential loss or damage, costs, expenses or other claims for consequential compensation whatsoever (however caused) which arise from, or in connection with, the property rental. Notwithstanding this, if the property becomes unavailable or unusable for some reason prior to the arrival date then our sole obligation will be to confirm the cancellation of the booking to the guest as soon as possible and reimburse the guest in full for all payments made. We will not be liable to the guest for any consequential damage or losses incurred by the guest or anyone in the guest’s group.
We aim to ensure that the information provided by us is accurately conveyed on our website, in brochures and other promotional literature or material produced and circulated by us. There may be small differences between the actual property and its description, as the Owner, we are always seeking to improve services and facilities or are required to adjust facilities and furnishings to comply with health and hygiene guidelines.
Confirmed bookings are made for the temporary rental of the property for the use of holiday accommodation only and that occupancy is a holiday let to which Section 12(2) and paragraphs 8 to Schedule 4 of the Housing (Scotland) Act 1988 apply. The booking agreement grants guests a right, with our permission, to stay in the house for the agreed period only.
The Longhouse, on the Isle of Lewis, is set low on the hillside 50m walk from the beach with wide, uninterrupted views east, south and west. Soak up the views and watch the skies change through floor-to-ceiling windows, south over the bay and reeds beds, east to stunning sunrises over that bay or west to a sunset over the moors.