OPEN Lewis Longhouse

Booking T&Cs


When you (the guest) submit a booking via the online reservation system, you will receive an automatically generated booking summary by email to the address provided in the booking form. This does not form a contract between us (as property Owner) and guest. A contract shall only arise when the booking is confirmed in writing via our (Owner) confirmation to you by post or email and payment of deposit received.

All bookings are subject to availability and provisional until confirmed by us. We (as Owner) will respond to booking requests promptly. Once the booking period, cost and the number and make‐up of the party are agreed, we will agree the booking to the lead guest (person making the booking) for payment of the deposit. If the deposit is not paid within 3 days of the booking agreement, unless otherwise agreed, the booking may be cancelled by us and availability open again to others. The lead guest must be at least 18 years of age at time of booking and is responsible for making all payments due to us.


Confirmed bookings are made for the temporary rental of the property for the use of holiday accommodation only and that occupancy is a holiday let to which Section 12(2) and paragraphs 8 to Schedule 4 of the Housing (Scotland) Act 1988 apply. The booking agreement grants guests a right to stay in the house for the agreed period only.

Changes of Date

We may consider a change of date after the booking has been confirmed but are not bound to do so. If a date change is agreed, a revised booking confirmation with new dates and any revisions to cost will be provided to the guest. If the guest booking is required to be postponed due to UK /Scottish Government COVID‐19 restrictions, we will move the booking to a later agreed date or provide a credit voucher, to the value of any payments made, against a future booking.


If the property becomes unavailable or unusable or as Owners, we have to cancel the booking for any reason e.g. due to UK/Scottish government restrictions for reasons relating to coronavirus, at any point prior to arrival, then our sole obligation is to confirm the cancellation of the booking to you as soon as possible and reimburse you for all payments made to us or offer credit voucher against a future stay. We are not liable for any consequential damage or losses incurred. We can help you find similar alternative accommodation but cannot guarantee this will be available.

Any cancellation by the guest must be made in writing (including via email) as soon as possible. If the cancellation is received:

  1. more than 8 weeks before the arrival date, the guest receives a full refund of all payments made
  2. less than 8 weeks from the arrival date, the guest will lose all payments made other than the security bond which will be refunded, unless we can rebook the house for cancelled dates in which case, the cancelling guest will receive a refund up to the value of the new booking.

To minimise the inconvenience and unnecessary cost of cancelled bookings, we strongly advise you to take out holiday/travel insurance. Refund provisions referred to above only apply if the cancellation applies to all members of your party. All prices are for the entire property and not on a per-person basis.

Payment terms

A deposit equating to 25% of the balance, with a minimum £300 if 25% is lower, is payable within 3 days of a requested booking. The balance is due for payment 6 weeks before arrival or by a date agreed with us. If payment is not received by the agreed date, we reserve the right to cancel the booking and refund any deposit paid.

Bookings made within 6 weeks of arrival are due for full payment within 3 days of receipt of booking confirmation. A security bond of £250 is payable at the same time as the balance. This is refunded by us in full if the property is left as found.

Coronavirus illness during holiday

We make all guests aware of the measures we take to comply with UK/Scottish Government cleaning protocols for self‐catering properties in the context of COVID‐19 to reduce the risk of spreading the virus. By making your booking, you agree that we have taken all reasonable steps to do so.

In the unlikely event that any guest develops symptoms of COVID 19 whilst staying at the property, the group is required to leave to return home immediately and inform us. The balancing cost of any remaining nights, less a required 3 nights to allow for post‐infection cleaning procedures, will be credited against a future stay.

If Government regulation prevents you from travelling home and a guest is required to self‐isolate in the property, you will be charged for the total stay at the same nightly/weekly rate as per the original booking plus an additional 3 nights charge allowing for allow for post‐infection cleaning procedures required by regulation before the house can be used again.


We shall not be liable to the guest for any type of indirect or consequential loss or damage, costs, expenses or other claims for consequential compensation whatsoever (however caused) which arise from, or in connection with, the property rental.

Notwithstanding this, if the property becomes unavailable or unusable for some reason prior to the arrival date then our sole obligation will be to confirm the cancellation of the booking to the guest as soon as possible and reimburse the guest in full for all payments made. We will not be liable to the guest for any consequential damage or losses incurred by the guest or anyone in the guest’s group.

To minimise the inconvenience and unnecessary cost of cancelled bookings and loss or damage to personal effects, we would strongly advise you to take out holiday/travel insurance to help meet the cost of unforeseen events.

We aim to ensure that the information provided by us is accurately conveyed on our website, in brochures and other promotional literature or material produced and circulated by us. There may be small differences between the actual property and its description, as the Owner, we are always seeking to improve services and facilities or are required to adjust facilities and furnishings to comply with health and hygiene guidelines.

Adverse travel conditions

Where there are ferry/flight disruptions due to bad weather conditions or any form of industrial action, we cannot be held responsible for late/non‐arrival at the house and cannot offer any refund. The house will remain available for your arrival at any point during your booking period unless cancellation is agreed.

Arrival and departure times

The holiday rental commences at 4pm on the arrival date and departure is 10am on the departure date unless otherwise agreed. Anticipated arrival time should be advised to us in advance.

Use of the property

The number of people residing in the property must not exceed four, may only be the named guests in the booking confirmation and the property must not be used for any other purpose. We reserve the right to refuse entry to any or all of the guest’s group if this condition is not observed, and generally in the case of any breach of contract by the guest or anyone in the guest’s group.

The lead guest is responsible for ensuring that all in their group using the property comply with these terms and conditions and behave lawfully at all times whilst in the property. Failure by any of the group to do so is the responsibility of the lead guest.

Care of the property

Smoking is not permitted in or around the house. Lit candles are also not permitted in the house. We may claim additional costs for cleaning or other damage caused by guests not taking reasonable care. You shall take all reasonable care of the property and its furniture, fittings and effects in the house and on the property and leave everything in the same state of repair and condition and reasonably clean and tidy on departure. You are advised of instructions which you should follow in relation to appliances, use of the property and its fixtures and fittings, in the house guide folder provided. Any problems, breakages, or damage – however small ‐ should be communicated to us as soon as is possible so that we can resolve it so there is no disbenefit to future guests.

Breakages or damages

The lead guest will be held responsible for any reasonable costs resulting from any damage to the property and/or items provided for the guests use or theft/absence of such items caused by any member of the guest’s party. This will include any non‐standard cleaning costs arising. Costs will be deducted from the security bond. If the costs exceed the security bond, the guest will be required to reimburse us as Owner in full for all such losses etc.

Right of Entry

We reserve the right to enter the Property in person or through a nominated person or tradesman at any reasonable time to carry out any necessary repairs or maintenance or for inspection.


Other than guide dogs, hearing or medical‐assist dogs which would be agreed in advance, animals are not allowed at the property.

Problems during your Stay

Should you have any problem with the accommodation, please call our housekeeper or us as soon as possible so that we can respond. Contact details are provided in booking confirmation, pre‐arrival information and in the house guide folder.

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The Longhouse

The Longhouse, on the Isle of Lewis, is set low on the hillside 50m walk from the beach with wide, uninterrupted views east, south and west. Soak up the views and watch the skies change through floor-to-ceiling windows, south over the bay and reeds beds, east to stunning sunrises over that bay or west to a sunset over the moors.

Contact Us

Lewis Longhouse

40C Coll
Isle of Lewis

+44 (0)1425 483078
+44 (0)7961 445632

Where to Find Us