OPEN Lewis Longhouse

Booking T&Cs


When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is confirmed in writing via our confirmation to you by post or email and payment of deposit received.

All bookings are subject to availability and provisional until confirmed by us.  We will respond to booking requests promptly. Once the booking period, cost and the number and make-up of the party are agreed, we will agree the booking to the lead guest (person making the booking) for payment of the deposit.  If the deposit is not paid within 3 days of the booking agreement, unless otherwise agreed, the booking may be cancelled by us and availability open again to others. The lead guest must be at least 18 years of age at time of booking and is responsible for making all payments due to us.


Confirmed bookings are made for the temporary rental of the property for the use of holiday accommodation only and that occupancy is a holiday let to which Section 12(2) and paragraphs 8 to Schedule 4 of the Housing (Scotland) Act 1988 apply. The booking agreement grants guests a right to stay in the house for the agreed period only.

Changes of Date

We may consider a change of date after the booking has been confirmed, but are not bound to do so. If a date change is agreed, a revised booking confirmation with new dates and any revisions to cost will be provided to the guest.

Payment terms

A deposit equating to 25% of the balance, with a minimum £300 if 25% is lower, is payable within 3 days of a requested booking.  The balance is due for payment 6 weeks before arrival or by a date agreed with us. If payment is not received by the agreed date, we reserve the right to cancel the booking and refund any deposit paid.

Bookings made within 6 weeks of arrival are due for full payment within 3 days of receipt of booking confirmation.  A security bond of £250 is payable at the same time as the balance. This is refunded by us in full if the property is left as found.


Any cancellation by the guest must be made in writing (including via email) as soon as possible. If the cancellation is received:

  1. more than 8 weeks before the arrival date, the guest receives a full refund of all payments made
  2. less than 8 weeks from the arrival date, the guest will lose all payments made other than the security bond which will be refunded, unless we can rebook the house in which case, the cancelling guest will receive a refund up to the value of the new booking.

To minimise the inconvenience and unnecessary cost of cancelled bookings and loss or damage to personal effects, we would strongly advise you to take out holiday insurance.

Please note: The refund provisions referred to above only apply if the cancellation applies to all members of your party. All prices are for the entire property and not on a per person basis. 

Adverse travel conditions

Where there are ferry/flight disruptions due to bad weather conditions or any form of industrial action, we cannot be held responsible for late/non-arrival at the house and cannot offer any refund. The house may remain available for your arrival at any point during your booking period unless cancellation is agreed.

Arrival and departure times

The holiday rental commences at 4pm on the arrival date and departure is 10am on the departure date unless otherwise agreed. Anticipated arrival time should be advised to us in advance. 

Use of the property

The number of people residing in the property must not exceed four, may only be the named guests in the booking confirmation and the property must not be used for any other purpose. We reserve the right to refuse entry to any or all of the guest’s group if this condition is not observed, and generally in the case of any breach of contract by the guest or anyone in the guest’s group. The lead guest will be responsible for ensuring that all in their party using the property comply with these terms and conditions and behave lawfully at all times whilst in the property. Failure by any member of the party to do so will be the responsibility of the lead guest. 

Care of the property

Smoking is not permitted in or around the house. Lit candles are also not permitted in the house.  We may claim additional costs for cleaning or other damage caused by guests not taking reasonable care.

Guests shall take all reasonable care of the property and its furniture, fittings and effects in the house and on the property and leave everything in the same state of repair and condition and reasonably clean and tidy on departure. Guests are advised of instructions which they should follow in relation to appliances, use of the property and its fixtures and fittings, in the house guide folder provided. Any problems, breakages or damage should be communicated to us as soon as is possible. 

Breakages or damages

The lead guest will be held responsible for any reasonable costs resulting from any damage to the property and/or items provided for the guests use or theft/absence of such items caused by any member of the guest’s party. This will include any non-standard cleaning costs arising. Costs will be deducted from the security bond. If the costs exceed the security bond, the guest will be required to reimburse us as Owner in full for all such losses etc.

Right of Entry

We reserve the right to enter the Property in person or through a nominated person or tradesman at any reasonable time to carry out any necessary repairs or maintenance or for inspection.


Other than guide dogs, hearing or medical-assist dogs which would be agreed in advance, animals are not allowed at the property.

Problems during your Stay

Should you have any problem with the accommodation, please call us as soon as possible so that we can respond.  Contact details are provided in booking confirmation, pre-arrival information and in the house guide folder.


We shall not be liable to the guest for any type of indirect or consequential loss or damage, costs, expenses or other claims for consequential compensation whatsoever (however caused) which arise from, or in connection with, the property rental by the guest.

Notwithstanding this, if the property becomes unavailable or unusable for some reason prior to the arrival date then our sole obligation will be to confirm the cancellation of the booking to the guest as soon as possible and reimburse the guest in full for all monies already paid to us. We will not be liable to the guest for any consequential damage or losses incurred by the guest or anyone in the guest’s group. 

To minimise the inconvenience and unnecessary cost of cancelled bookings and loss or damage to personal effects, we would strongly advise you to take out holiday/travel insurance to help meet the cost of unforeseen events.

We aim to ensure that the information provided by us is accurately conveyed on our website, in brochures and other promotional literature or material produced and circulated by us. There may be small differences between the actual property and its description, as the Owner, we are always seeking to improve services and facilities.

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The Longhouse

The Longhouse, on the Isle of Lewis, is set low on the hillside just above the beach with wide, uninterrupted views east, south and west. Soak up the views and watch the skies change through floor-to-ceiling windows, south over the bay and reeds beds, east to stunning sunrises over the bay or west to a sunset over the moors.

Contact Us

Lewis Longhouse
40C Coll
Isle of Lewis

+44 (0)1425 483078
+44 (0)7961 445632

Where to Find Us